When will my order be shipped?

Please allow 1-3 business days for order processing and dispatching. (All orders are usually shipped within 1 business day)

What shipping method should I choose?

 We offer both standard and expedited shipping. If you need your order by a specific date, please choose the appropriate shipping method and email us at info@3frances.com with your order number and required delivery date so we can ensure timely arrival. 

Will you offer additional sizes?

We are dedicated to creating a welcoming and inclusive space for all individuals. We are a small start-up, and our debut collection features sizes S, M, and L due to the limited production of our initial line. However, it is our first priority to expand our sizing options in future collections.

We understand the importance of offering a range of sizes and we are actively working towards expanding our size offerings. Your feedback and support are invaluable as we continue to grow.

How do I initiate a return/exchange?

Please log into the customer portal above the shopping cart for returns/exchanges. If you are having difficulty using this feature or have any questions, please contact info@3frances.com.